How long does shipping take?
Our processing time is 1–3 business days, and the average delivery time is 6–12 business days. In 99% of cases, packages arrive on time. If your order happens to be delayed, please don’t hesitate to contact us at Info@novasjewellery.com.
What is the return policy?
You can return your package within 30 days of receiving it if you are not satisfied. Please email us first at Info@novasjewellery.com and we will provide you with the correct return address.
Do not return your order to the address on the packaging, as this is not our return address. Always contact us first to ensure a smooth return process.
How can I contact the customer service?
For any inquiries or assistance, you can contact our customer support team by sending an email to Info@novasjewellery.com. We are committed to answering all questions within 24 hours.
What payments methods do you accept?
With us, you pay safely with credit card. protected by an SSL (Secure Socket Layer) connection that ensures the digital transmission of your personal data, such as credit card and account information.
Your privacy and data security are our top priority. We guarantee the confidential treatment of your information, do not share it with third parties and use it only for the agreed purposes before deleting it.
How can I track my order?
Yes, once your order has been shipped, we will provide you with a tracking number to monitor the progress of your delivery. Or by visiting the track your order page on our website.
